Refund & Cancellation Policy 

Effective Date:20/12/2025

At Micromatic, we strive to ensure customer satisfaction. This Refund & Cancellation Policy outlines the terms under which orders may be cancelled and refunds may be issued.

  1. Order Cancellation

Before Order Shipment

• Orders may be cancelled before shipment by contacting our customer support.

• If the order has not yet been processed or dispatched, a full refund will be issued.

After Order Shipment

• Orders cannot be cancelled once shipped.

• In such cases, the customer must follow the Return Policy after delivery (if eligible).

  2. Refund Policy

Eligible Refunds

Refunds may be issued in the following cases:

• Order cancelled before shipment

• Product received is defective or damaged

• Incorrect item delivered

• Approved return as per our Return Policy

Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after shipment

• Products damaged due to misuse or negligence

• Items returned without original packaging or accessories

• Digital products, software, or licenses (if applicable)

  3. Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection.

• Approved refunds will be processed to the original payment method.

• Refund processing may take 7–14 business days, depending on the payment provider or bank.

  4. Partial Refunds

Partial refunds may be granted in cases where:

• Product shows signs of use

• Packaging or accessories are missing

• Damage not caused by manufacturing defect

  5. Shipping Costs

• Shipping and handling charges are non-refundable unless the refund is due to our error.
  
  

  6. Contact Information

  For return or warranty inquiries, please contact us:

  Micromatic
  Email: info@micromatic.ae
  Phone: +971 56 928 7781